VoIP & Unified Communications
Enterprise Cloud PBX, Microsoft Teams Direct Routing & Call Center Solutions
Replace outdated, expensive on-premise phone lines with modern Cloud PBX and Unified Communications. Horizon Electronics provides scalable VoIP solutions, Microsoft Teams Direct Routing, interactive voice response (IVR), call center analytics, and unified softphones for remote, hybrid, and multi-branch teams across UAE and India.
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Key Capabilities & Deliverables
Cloud PBX & Virtual Phone Systems
Feature-rich cloud phone system with auto-attendants, call queues, visual voicemail-to-email, and custom business greetings.
Microsoft Teams Direct Routing
Transform Microsoft Teams into an enterprise business phone system to make and receive PSTN calls worldwide.
Contact Center & Inbound Queues
Skills-based routing, real-time supervisor whisper/barge, live queue statistics, and call recording compliance.
IP Deskphones & Conference Hardware
Deployment of pre-provisioned Yealink, Poly, and Cisco IP phones, wireless DECT handsets, and boardroom speakerphones.
Architecture & Stack Breakdown
Voice Core & SBC
Client Interfaces
Integration & Analytics
Included Enterprise Features:
Measurable Business Outcomes
Work From Anywhere on Company Numbers
Employees make and receive office calls on their mobile phones or laptops seamlessly while presenting the official company caller ID.
Slash International Call Expenses
Eliminate costly traditional telecom trunk lines and route internal inter-branch calls between UAE and India for free.
Never Miss a Customer Inquiry
Intelligent hunt groups and automated failover route incoming calls to available staff or backup mobile numbers instantly.
Our 4-Phase Delivery Process
Call Flow & Number Porting Audit
Mapping ring groups, IVR menu structure, extension lists, and coordinating local number porting.
Cloud PBX Provisioning
Deploying secure cloud voice controllers, configuring SIP trunks with QoS, and setting up IVR recordings.
Hardware Staging & Softphone Rollout
Auto-provisioning IP deskphones, deploying softphone apps via MDM, and configuring Teams integrations.
Live Cutover & Staff Training
Seamless number porting cutover with zero downtime, employee training sessions, and 24/7 ongoing support.
Supported Technology Stack & Tools
Frequently Asked Questions
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Cloud Architecture & Migration
Accelerate your digital evolution with secure cloud migration, hybrid cloud design, and automated disaster recovery tailored for 99.99% uptime.
Cybersecurity & Compliance
Fortify your enterprise against ransomware, data breaches, and insider threats with automated SOC telemetry and regulatory compliance.
Managed IT Support & Helpdesk
Full-spectrum proactive IT management and rapid-response technical support that minimizes downtime and keeps your team productive.