At Horizon Electronics, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
- You have 7 days from the date of delivery to return most items
- Products must be unused, in original packaging, and in resalable condition
- All original accessories, manuals, and packaging must be included
Non-Returnable Items
- Opened software, digital products, or downloadable content
- Items marked as "Final Sale" or "Non-Returnable"
- Used or damaged products (unless defective)
How to Return
- Contact Us: Email us at info@horizonelectronics.ae or call +971 568913567
- Get Authorization: Provide your order number and reason for return
- Pack the Item: Securely pack the product with all accessories and original packaging
- Ship It Back: Use the provided return shipping label or arrange pickup
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item is defective
- You will receive an email confirmation once your refund is processed