Orders & Payment
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What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay, and cash on delivery for orders within the UAE.
Is it safe to use my credit card on your website?
Yes, absolutely! Our website uses SSL encryption and secure payment gateways to ensure your payment information is completely protected.
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 2 hours of placing it. Please contact our customer service immediately at +971 568913567 or email info@horizonelectronics.ae
Do you offer installment payment options?
Yes, we offer installment plans through select credit cards. Please check with your bank for eligibility and terms.
Shipping & Delivery
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How long does delivery take?
Standard delivery takes 1-2 business days across the UAE. Same-day delivery is available for orders placed before 2 PM in Dubai and Abu Dhabi.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders over AED 500. Orders below AED 500 have a shipping fee of AED 25.
Can I track my order?
Yes, once your order is shipped, you'll receive an email with a tracking number. You can use this to track your delivery in real-time.
What if I'm not home during delivery?
Our delivery partner will call you before arrival. If you're not available, you can reschedule the delivery for a convenient time.
Returns & Refunds
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What is your return policy?
You can return most items within 7 days of delivery if they are unused and in original packaging. Please refer to our Returns Policy page for complete details.
How do I return a product?
Contact us at info@horizonelectronics.ae or call +971 568913567 to initiate a return. We'll provide you with a return authorization and shipping label.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.
Are there any items that cannot be returned?
Yes, opened software, digital products, and items marked as 'Final Sale' cannot be returned. Used or damaged products are also non-returnable unless defective.
Products & Warranty
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Are all products brand new and authentic?
Yes, all our products are 100% brand new, authentic, and sourced directly from authorized distributors and manufacturers.
Do products come with a warranty?
Yes, all products come with manufacturer warranty. Warranty periods vary by product and brand - please check the product page for specific warranty information.
What if I receive a defective product?
If you receive a defective product, please contact us within 7 days. We'll arrange for a replacement or full refund at no additional cost to you.
Can I purchase extended warranty?
Yes, extended warranty options are available for select products. Please inquire at the time of purchase or contact our customer service.
Account & Support
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Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and get faster checkouts.
How do I reset my password?
Click on 'Login' and then 'Forgot Password'. Enter your email address and we'll send you instructions to reset your password.
How can I contact customer support?
You can reach us via phone at +971 568913567, email at info@horizonelectronics.ae, or visit our Contact page. We're available Sunday to Thursday, 9 AM - 6 PM.
Can I change my delivery address after ordering?
Yes, but only if your order hasn't been shipped yet. Please contact us immediately to update your delivery address.
Still Have Questions?
Can't find the answer you're looking for? Our friendly customer service team is here to help!